“We Couldn’t Generate an Answer for your Question”
Short piece by Jay Singley (Document Delivery and Circulation Desk Manager at North Carolina School of Science and Mathematics) posted on ARCLog, which discusses suppression of 'controversial' topics in Ex Libris' Summon. Seems like its AI-powered Research Assistant is only willing to assist you in finding resources on approved topics.
"Despite requests for more information in the same listserv, Ex Libris has not provided a comprehensive response to librarians’ concerns about who the third-party provider is, what the ethical and responsible AI use policies are, whether local control can be made available, what known search terms and topics are obstructed, and more. As one librarian aptly noted, academic users want and need access to information that may be blocked by AI use policies meant for the general public."